Frequently asked questions

Hillside Imports offers a comprehensive range of services, including routine maintenance, diagnostics, repairs, and performance upgrades tailored specifically for Audi and VW models.

While you have the freedom to choose where you service your vehicle, Hillside Imports specializes in Audi and VW, ensuring expert knowledge and quality service for your specific make. 

Yes, our technicians are highly trained and certified to work on Audi and VW cars, equipped with the latest diagnostic tools and technology.

OMIT or rephrase, this makes it seem as if we are certified By VW or Audi and that is not true. Maybe use “qualified” not certified? They are well trained but VW and Audi do not offer any certification for independent technicians.

You can easily schedule an appointment by contacting our service department directly at 503-293-0146 or filling out a form on our website. You may also reach us by text message at 503-758-1476.

Hillside Imports focuses exclusively on Audi and VW vehicles, providing specialized expertise, genuine parts, and a commitment to customer satisfaction.

Yes, we use authentic OEM (Original Equipment Manufacturer) parts to ensure the highest quality and compatibility with your Audi or VW vehicle.

We accept various payment methods, including credit cards and other convenient options. Feel free to inquire about our payment policies when scheduling your appointment.

Yes, we stand behind our work with a warranty on both parts and labor. Specific warranty details may vary, so be sure to ask our team for more information.

To ensure efficient service, all vehicles need to be dropped off, as we do not have a waiting area. We provide a convenient drop box for after-hours drop-offs, allowing you to leave your vehicle securely outside our regular business hours. The drop box is located to the right of the lower office door. Please fill out an envelope provided with your contact information and park your vehicle in one of the Employee Parking spots. If using our drop box during business hours please text to let us know you have left your vehicle.

When you enter the parking lot, turn immediately to the right and park under the big Hillside Imports sign, opposite Working Class Acupuncture. You will see a line of miniature orange cones marking our parking spots. Walk up the driveway to the main office on the second level to check in and drop off your keys.

If you experience any issues post-service, please contact our service department promptly. We are dedicated to resolving any concerns and ensuring your complete satisfaction.