“The days are long, but the years are short.”
Those words can be spoken about a great many different endeavors, from school, to raising children, and of course to careers. When we opened Hillside Imports 15 years ago we were considerably younger, a whole lot more energetic, and blissfully unaware of just how difficult the road ahead was. But we were optimistic, excited, and dedicated to our customers. While the years may have brought a few extra gray hairs they have not dampened our dedication, our optimism, or our passion for a job done right.
We take our commitment to our customers seriously. When we opened our doors we had a small contingent of loyal customers who had followed Rene or Pedro over from previous shops. They were already familiar with, and had come to expect, the outstanding work you will receive from a Rodriguez technician. Over the years our customer base has grown 20 times over and our staff has more than doubled. Through it all we’ve maintained our dedication to remaining a small, family owned & operated, business. When you walk through our doors, we want the first face you see to be one of ours. We believe that personal touch is what separates us from our competition.
As we reach our 15 year milestone we pause to reflect on where we’ve been and what lies ahead. VW and Audi technology has rapidly advanced over the past decade and a half. We have invested in equipment and education for our technicians and we are committed to continuing those investments. To stop learning is to stop being relevant. How we communicate with our customers has evolved to include more electronic methods. We offer text messaging, you can schedule appointments, approve work, and even get after hours emergency advice by sending a text to Rene at 503-758-1476. While we prefer an old fashioned phone call, we understand that sometimes it just is not practical. Beyond that we believe we must actively support the next generation of automotive professionals. To that end, we will be partnering with Benson High School and starting a scholarship program to support their graduating automotive majors who pursue additional education after high school. Gone are the days of the general repair, each car line is highly technical and requires specialist training and care. That level of expertise takes time to develop and we are proud to give back in some small way to those young men and women entering our field.
We hope you know how much you mean to us. Hillside imports is committed to building relationships with our customers that span the lifetime of your VW or Audi driving experience. We often reminisce about our customers who we’ve watched grow up. We have a number of them who came in with their parents as children, we saw them learn to drive, graduate, go off to college, and some have even gotten married and started families of their own. We sincerely appreciate the loyalty you’ve shown over the years and the support you’ve given our family. And, we are looking forward to being here for you for many years to come.
So from our family to yours, a heartfelt thank you! We’re grateful for your continued support and we cannot wait to see what the next decade brings!